Refund policy

Last Updated: 27/10/2025

At CollectiblesCornerAU, we aim to deliver genuine, high-quality Pokémon sealed products and collectibles. Please review our policy before purchasing.

⸻

1. Change of Mind & Preorder Cancellations

• All preorder purchases are final.

We do not offer refunds, cancellations, or order modifications for change of mind on preorder items.

• Once a preorder is placed, stock is secured specifically for you. Because of this, no refunds will be granted unless required by Australian Consumer Law.

⸻

2. Refund Eligibility

Refunds are only available under the following circumstances:

2.1 Item Not as Advertised

You may be eligible for a return or refund only if the product received is not in the condition advertised, including:

• Receiving the wrong item

• Receiving an item with undisclosed or significant damage

• Receiving a sealed product that arrives damaged beyond minor transit wear (see Section 4)

If the item matches the advertised condition or listing description, no refund will be provided.

2.2 Faulty or Defective Items

Manufacturing defects in sealed products (e.g., misprints, packaging errors, internal pack issues) are the responsibility of the manufacturer.

We cannot guarantee replacement stock for factory defects.

⸻

3. Returns Process

If you believe your product qualifies for a return:

1. Contact us at collectiblescornerteam@gmail.com within 48 hours of delivery.

2. Provide:

• Order number

• Clear photos/videos showing the issue

• Images of the packaging and shipping box

3. We will assess the claim and inform you if a return is approved.

Do not return items without approval. Unapproved returns will not be accepted or refunded.

⸻

4. Condition & Packaging Policy

4.1 Sealed Products

• Sealed products may show minor cosmetic imperfections, including:

• Slight dents or corner wear

• Small scratches or scuffs

• Minor shrink-wrap looseness or manufacturing lines

• These are considered standard within the collectibles and shipping industry and do not qualify for refunds or returns.

4.2 Packaging Wear From Transit

While we package orders securely, some wear can occur during transport.

Only major, structural damage impacting product integrity may qualify for assessment.

⸻

5. Shipping Issues

5.1 Lost Parcels

After an order is shipped and tracking is provided:

• We cannot refund or replace items unless the courier confirms the parcel is officially lost.

• We will assist in investigations, but the process depends on the courier.

5.2 Damaged Parcels

If your parcel arrives damaged, reports must be made within 48 hours, with photos of:

• The external box

• The product

• Any internal packaging

⸻

6. Incorrect Address Entry

Customers are responsible for entering correct shipping information.

• If an order is delivered to an incorrect address provided by the customer, no refund can be issued.

• If the parcel is returned to us, reshipping can be arranged at your cost.

⸻

7. Booster Packs, ETBs & Randomised Contents

Because sealed Pokémon products contain random items:

• We do not offer refunds for poor pulls, duplicates, or disappointment with contents.

• Once a sealed item is opened, it is no longer eligible for return under any circumstance.

⸻

8. Preorder Delays

Release dates may change due to manufacturer or distributor updates.

• We cannot offer refunds for delays.

• By placing a preorder, you accept that release dates may be adjusted.

⸻

9. Change of Mind on In-Stock Items

We do not accept change-of-mind returns on any product sealed items or accessories unless required by Australian Consumer Law.

⸻

10. Australian Consumer Law Compliance

We comply with all obligations under Australian Consumer Law.

This policy does not limit your rights relating to faulty, damaged, or misrepresented goods.